The NSAB
have agreed 8 Principles of Engagement as best practice
approaches to responding to people who, for a range of reasons, may not be
engaging with services.
How
practitioners engage with service users and clients can make a big difference.
Engaging with services can be daunting for people, so it needs to be made as
easy as possible. The NSAB would like all practitioners to adopt the 8
principles when working with adults at risk.
Ask
the person what their preferred method of communication is.
Recognise
the extent to which a person’s vulnerability may impact on their ability to
engage.
Use
the Mental Capacity Act (MCA).
Consider
the person’s mental capacity to engage, but also the consequences of
non-engagement.
Where
possible, identify a lead professional to build up a trusting relationship with
the person.
Don’t
assume that someone else is dealing with the problem.
Be
careful what you record around engagement or lack of.
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